1. First check your phone, that is it on.
    Hard Reset BLACKBERRY Q10
  2. Next from the Home screen, drag the status bar down.
  3. Select Settings -> Security and Privacy -> Security Wipe.
  4. If promted, type "blackberry" text on your phone in text box.
  5. Press button Delete Data.

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Hard Reset will erase all of your data
All described operations you are doing at your own risk.

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