First method:

  1. Turn on the phone.
    Hard Reset SONY ERICSSON W995
  2. Now tap: Menu -> Settings -> General -Master reset.
  3. Then you have 2 options to choice:
    Reset settings, resets all changes that you have made on your phone to default.
    Reset all deletes all user data such as contacts, messages, pictures and sounds in your phone.
  4. Choose your favourite option, and confirm that.

Second method:

  1. Back up your important files, and download PC Companion from here: http://www.sonymobile.com/gb/tools/pc-companion/
  2. After installation you will see window with 4 options.
    HardReset SONY ERICSSON W995
  3. Now hover your mouse over the option "Support Zone Now!" and click "Start".
    Factory Reset SONY ERICSSON W995
  4. Next plese wait, until your program Install a suitable additive.
  5. Afterwards from the window with 3 options choose "Phone / Tablet Software Update", and click "Start".
    Master Reset SONY ERICSSON W995
  6. Then click to "repair my phone / tablet".
    Permanently delete data from SONY ERICSSON W995
  7. Accept all informations.
    Wipe data SONY ERICSSON W995
    Format SONY ERICSSON W995
  8. Now your program will run "preparing computer for software update".
    Restore SONY ERICSSON W995
  9. Select your model.
    Remove screen password SONY ERICSSON W995
  10. After that you will see window with informations.
    Remove Screen Lock SONY ERICSSON W995
  11. Follow the instructions, and connect your device into your Personal Computer.
  12. Success!

Hard Reset will erase all of your data
All described operations you are doing at your own risk.

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