Second method:

  1. Back up your important files, and download PC Companion from here: http://www.sonymobile.com/gb/tools/pc-companion/
  2. After installation you will see window with 4 options.
    HardReset SONY ERICSSON W995
  3. Now hover your mouse over the option "Support Zone Now!" and click "Start".
    Factory Reset SONY ERICSSON W995
  4. Next plese wait, until your program Install a suitable additive.
  5. Afterwards from the window with 3 options choose "Phone / Tablet Software Update", and click "Start".
    Master Reset SONY ERICSSON W995
  6. Then click to "repair my phone / tablet".
    Permanently delete data from SONY ERICSSON W995
  7. Accept all informations.
    Wipe data on SONY ERICSSON W995
    Format SONY ERICSSON W995
  8. Now your program will run "preparing computer for software update".
    Restore SONY ERICSSON W995
  9. Select your model.
    Remove screen password on SONY ERICSSON W995
  10. After that you will see window with informations.
    Remove Screen Lock on SONY ERICSSON W995
  11. Follow the instructions, and connect your device into your Personal Computer.
  12. Success!
See the First Method!

Hard Reset will erase all of your data
All described operations you are doing at your own risk.

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